Advantages and Disadvantages of a Live Answering Service

Answering Service

Before choosing the exemplary live answering service for your business, you should know the cost. A live answering service will prioritize your basic needs over any extras. The number of calls you get will increase due to unforeseen circumstances, such as an accident or a natural disaster. A live answering service will handle the influx of calls efficiently and professionally.

Stay Connected with Live Answering Service

Unfortunately, most marketing budgets go to waste when the company cannot be reached during business hours. With a live answering service, small business owners can still make sales when closed and gain new customers while out of the office. 

A live answering service helps businesses stay connected to their customers and provide good services. Having a receptionist take all phone calls can take up precious time and leave workers with less time to do the work. Outsourcing this responsibility to an answering service is a cost-effective way to free up your employees’ time to work on your assigned tasks. 

Live Answering Service

Costs of Live Answering Service

How much does a live answering service cost? The answering service charges you monthly or yearly for answering services. The costs depend on the type of service and its features. Some services charge a monthly flat rate, while others charge a per-call rate. Some services have flexible contracts, but you should consider their contract terms before signing one. Some providers will charge more for answering a higher volume of calls.

Depending on the package you choose, the cost of an answering service can range from $0.61 per call to $1.36 per minute. You can select a basic plan costing around $85 per month. Alternatively, you can choose a custom plan for high call volumes. You may also receive better customer service with a customized plan. But the monthly fee will be higher. A typical program may cost $85 to $190 per month.

Types of Live Answering Service

If you run a small business, you need help qualifying leads and booking appointments. Other small business owners need help scheduling, as do entrepreneurs, financial advisors, massage therapists, and property managers. If you need help answering phone calls for your small business, consider hiring a live answering service. The following are some of the different kinds of live answering services that you can use.

Live answering services typically offer different levels of customer service. The most basic option is to answer calls yourself, but other options are also available. Live operators can answer phone calls for businesses, and they represent a brand. While your customers may not realize that they are speaking to an answering service, it makes your business seem more established. Companies often opt Virtual Phone Assistant Services to handle after-hours and overflow calls.

Live Answering Service

Final Thoughts

This fee covers the providers’ time and effort to help you with your business. You may want to pay per minute or call depending on your specific needs. Some services offer both types of services. While many companies charge by the minute, you may be better off opting for a per-unit plan.

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